1. Scope and acceptance
These Terms apply to instruments, tools, accessories and related equipment delivered to S V Enterprises (“SVE”, “we”, “us”) for inspection, diagnosis, repair, calibration, validation or technical service. The customer is the owner of the equipment or a person authorised by the owner.
Acceptance may be recorded by signature, an authorised electronic response, approval through a future customer system, payment against an estimate, or another clear affirmative act identified in our communication. Silence or failure to reply is not treated as approval to repair.
2. Customer responsibilities
The customer must provide accurate contact details, ownership/authority information, make, model, serial number, accessories supplied, a clear problem description and the required service. The customer must disclose dangerous, contaminated, modified or abnormal conditions that could affect safe handling.
Before delivery, the customer should back up and remove confidential data, settings or removable media where applicable. SVE is not responsible for data or settings that must be erased or reset as an unavoidable part of diagnosis or repair, subject always to applicable law.
Equipment must be suitably packed for transport. Unless expressly agreed otherwise, transport risk and insurance for delivery to SVE remain with the sender.
3. Receipt and preliminary inspection
An item receipt or job number confirms apparent physical receipt only. It does not confirm the internal condition, completeness, warranty eligibility, repairability, authenticity, calibration status or acceptance of any specific repair obligation.
Visible condition and accessories are recorded as reasonably practicable. Hidden damage, intermittent faults or missing internal parts may become apparent only after inspection or disassembly.
If the customer does not accept the applicable terms, or does not provide the information required to proceed, SVE will place the job on hold and may require collection or arrange return at the customer’s cost. No repair work will be undertaken solely because the equipment is in SVE’s possession.
4. Manufacturer warranty claims
A manufacturer warranty claim must be clearly declared before diagnosis or repair begins and must be supported by valid proof of purchase. The proof should identify the received instrument through a matching serial number or other verifiable manufacturer/dealer record.
An invoice without a matching serial number may be insufficient to establish eligibility. SVE may request additional evidence or manufacturer confirmation. Until eligibility is confirmed, the job may remain on hold or be treated as a potential paid-service case, but paid repair will not begin without the required approval.
Warranty coverage, exclusions and remedies are determined by the applicable manufacturer warranty conditions. Damage, misuse, unauthorised alteration, wear, consumables or other excluded conditions may make a claim chargeable.
5. Diagnosis, estimates and approval
Where practicable, SVE will provide an estimate before paid repair. A diagnostic, inspection or handling charge may apply when disclosed in the receipt, estimate or other communication, including when an estimate is declined or the equipment is not repairable.
An estimate is based on the condition reasonably identifiable at the time and is normally valid for 30 days unless it states otherwise. Discovery of additional faults, damage, parts or work may require a revised estimate and further approval.
Approval must clearly identify the job or estimate. Approval of an estimate authorises the quoted work and payment obligation. If the estimate is not approved or is declined, the equipment will be prepared for return or collection subject to applicable charges.
6. Repair, parts and calibration
Repair and calibration are performed according to the approved scope, technical feasibility, parts availability and applicable procedures. Turnaround dates are estimates and may change due to parts supply, manufacturer response, technical findings, workload, force majeure or circumstances outside reasonable control.
Replacement parts may be new, manufacturer-authorised or functionally appropriate as disclosed. Removed parts will be disposed of unless their return is requested before repair and is legally and practically permissible.
Calibration results apply to the instrument and condition stated in the issued certificate or report. Repair does not automatically include accredited calibration unless expressly stated. Calibration does not guarantee that an instrument will remain within specification after misuse, impact, transport damage or subsequent adjustment.
7. Charges and payment
Quoted charges are payable using the methods stated in the estimate or invoice. Paid repair normally proceeds after the required payment is received and identified against the job. Bank transfers must include the requested job or invoice reference.
Taxes, diagnostic charges, packing, freight, insurance, storage and other applicable charges are payable as stated. SVE may retain possession of equipment to the extent permitted by law until amounts properly due in relation to that equipment are paid.
8. Email, telephone and WhatsApp communication
The customer authorises SVE to use the supplied email address and telephone/mobile number for service-related communication, including receipt, requests for information, estimates, approval reminders, job status, payment status, collection and dispatch information.
WhatsApp messages are transactional service updates, not unrelated marketing. The customer may request that WhatsApp communication stop; essential service communication may continue by email, telephone or another appropriate channel. Delivery of an electronic message is not guaranteed and the customer remains responsible for keeping contact details current.
9. Collection, dispatch and transit
After completion, decline, cancellation or inability to proceed, the customer must collect the equipment or approve return arrangements. Return freight, packing, insurance and associated charges are payable by the customer unless expressly agreed otherwise.
Where SVE arranges courier dispatch at the customer’s request or as a convenience, SVE acts only as a facilitator and does not guarantee delivery or safe receipt of the equipment. Unless expressly agreed otherwise in writing, the equipment shall be dispatched at the customer’s cost and transit risk. SVE shall not be liable for any delay, loss, theft or damage occurring during transit, but may provide reasonable assistance to the customer in pursuing a claim against the courier or insurer.
10. Uncollected instruments
The 90-day period shall ordinarily be counted from the date on which the equipment is received by SVE. Where the customer approves the work and the inspection, service or repair remains actively in progress, the period shall instead be counted from the date SVE first communicates that the equipment is ready for collection or return. If the customer fails to provide the required approval, information, payment or other instructions necessary to proceed, the period shall continue to be counted from the date of receipt. SVE will make reasonable attempts to contact the customer using the recorded contact details.
If the equipment remains uncollected for 90 days under the applicable period stated above, SVE may issue a final written notice and apply reasonable storage or handling charges previously disclosed. SVE may thereafter exercise the remedies available under applicable law. Any sale, recycling or disposal shall occur only after documented notice and only to the extent legally permitted. Expiry of the 90-day period shall not by itself transfer ownership of the equipment to SVE or remove any statutory rights of the customer.
11. Responsibility and limitation of liability
SVE will exercise reasonable care while equipment is in its custody. To the extent permitted by law, SVE is not responsible for pre-existing defects, concealed damage, ordinary deterioration, manufacturer defects, loss caused by inadequate customer packaging, or events beyond reasonable control.
Any limitation of liability applies only to the extent permitted by applicable law. Nothing in these Terms excludes liability that cannot legally be excluded, or limits rights available to a consumer under the Consumer Protection Act, 2019 or other applicable law.
12. Governing law, disputes and changes
These Terms are governed by the laws of India. Subject to rights and forums that cannot legally be restricted, disputes are subject to the competent courts and tribunals having jurisdiction in Bengaluru, Karnataka.
We may revise these Terms prospectively. The version communicated or accepted for a job will be retained as the applicable record for that job unless a lawful written variation is agreed. Material changes will carry a new version and effective date.
Questions about these Terms may be submitted through our Contact us page.